If you’ve ever had an issue, bug or situation you needed to contact Facebook about, chances are you may have felt
frustrated at how difficult it is to a) find HOW to contact Facebook and b) actually get a response.
Facebook used to provide some semblance of support via a series of email addresses, e.g. info@facebook.com. However, in an
effort to better serve its members and scale the support, the only way to reach Facebook is through a vast array of custom
forms. Thing is, all those forms are scattered throughout the Help Center and you can often go on a wild goose chase
attempting to find the right one.
Help is at hand! I scoured Facebook (and Google!) for you and have compiled this helpful directory of Facebook’s contact
forms. As I become aware of more, I’ll add to this directory.
To quickly search through this directory, simply use the “Find” feature on your browser (usually Ctrl + F on PCs, and the
Apple Key + F on Macs).
Facebook Security – Hacking, Phishing, Scams, Abuse
---------------------------------------------------------------
If YOUR account or a FRIEND’s account has been hacked, immediately go to Help section and follow the instructions.
http://www.facebook.com/help/149190625213449/
To report any kind of abuse or violation, go to Help section and find your specific issue there.
http://www.facebook.com/help/263149623790594/
See also these two Facebook Pages for support on Security and Safety:
Facebook Security:
http://www.facebook.com/security
Facebook Safety:
http://facebook.com/safety
NOTE: if you or someone you know is in physical danger of any kind due to bullying, harassment, stalking, threats
etc., contact your local police immediately.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Facebook’s Fan Page Guidelines
--------------------------------------
Facebook Page Guidelines:
http://www.facebook.com/page_guidelines.php
Facebook Page Terms:
http://www.facebook.com/terms_pages.php
Facebook’s Brand Permissions
------------------------------------
Here’s how you can/cannot use Facebook’s logo, trademarks, screenshots, name, etc:
http://www.facebook.com/brandpermissions/
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
General Support
------------------
First, here are links to general areas of support:
Facebook Help Center:
http://www.facebook.com/help
Facebook Places:
http://www.facebook.com/places
Facebook Pages:
http://www.facebook.com/FacebookPages
Facebook Known Issues:
http://www.facebook.com/KnownIssues
Facebook Developer Group:
http://www.facebook.com/groups/fbdevelopers
Facebook Security:
http://www.facebook.com/security
Facebook Safety:
http://facebook.com/safety
Facebook Education:
http://www.facebook.com/education
Facebook Ads:
http://www.facebook.com/FacebookAds
Facebook Marketing:
http://www.facebook.com/marketing
Non Profits on Facebook
http://www.facebook.com/nonprofits
Page Name Change
--------------------------
Use this to request a page name change:
https://www.facebook.com/help/contact_us.php?id=262629790471076
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Report That Your Facebook Personal Profile or Fan Page was Disabled
------------------------------------------------------------------------
Facebook disables both personal Profiles and Pages for violating their Terms of Use. They can often be rather heavy-handed
though! Use one of these forms as appropriate to submit a report:
Your Personal Profile was Disabled:
http://www.facebook.com/help/contact.php?show_form=disabled
Your Facebook (fan) Page was Disabled:
http://www.facebook.com/help/contact.php?show_form=page_disabled
Restore Content After Your Account Is Reactivated
----------------------------------------------------------
If, once your account is reactivated, your groups, events, notes or other content is missing, see this Help section
for a special FIX button:
http://www.facebook.com/help/?faq=14519
If the FIX button doesn’t bring back all content, use this form for lost content:
http://www.facebook.com/help/contact.php?show_form=reactivated_lost_content
If, once your account has been reactivated, you have difficulty finding fan Pages again that you were an Admin for, see
this Help section for a special FIX button:
http://www.facebook.com/help/?faq=16595
If Fan Pages that you are an Admin for have disappeared, use this form:
http://www.facebook.com/help/contact.php?show_form=pages_not_restored
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Claim/Find Your Official Fan Page
---------------------------------------
If you can’t find your fan Page in Search results, use this form:
http://www.facebook.com/help/contact.php?show_form=page_not_displaying
If you get a “Page Unavailable” error message, see this Help section then use this form:
http://www.facebook.com/help/contact.php?show_form=pages_unavailable
Get Help With Facebook Groups & Events
------------------------------------------------
If you are unable to reclaim admin rights of a “closed” or “secret” group (because you left), submit a report at:
http://www.facebook.com/help/contact.php?show_form=secret_admin
If you’re a Group Admin and cannot find a specific member via the search feature, use this form:
http://www.facebook.com/help/contact.php?show_form=admin_search_group_member
If you can’t access your Facebook Group or Event (after 24 hours), submit a report here:
http://www.facebook.com/help/contact.php?show_form=group_event_unavailable
If your Group members are not receiving your messages or Event invitations after 24 hours, submit a report here:
http://www.facebook.com/help/contact.php?show_form=delivery_delay
If you can’t send a message to a Group you Admin, use this form:
http://www.facebook.com/help/contact.php?show_form=group_msg
NOTE: Once your group reaches 5,000 members, the option to message them will be removed. This measure is in place for
technical reasons and to prevent spam.
How to delete/close a group:
---------------------------------
http://www.facebook.com/help/?faq=12606
Report Problems with Uploading Photos and Videos
------------------------------------------------------------
If you’re unable to select photos to upload:
http://www.facebook.com/help/contact.php?show_form=select_photos_fail
If you can’t use the Advanced Upoader:
http://www.facebook.com/help/contact.php?show_form=advanced_uploader
If you’re unable to upload a new profile picture:
http://www.facebook.com/help/contact.php?show_form=profile_pic_bug
If your video was encoding, then disappeared, report the issue here:
http://www.facebook.com/help/contact.php?show_form=video_disappear
If you can’t upload a video:
http://www.facebook.com/help/contact.php?show_form=video_upload
Reclaim Your Trademarked Username
-------------------------------------------
If you find someone has secured a Facebook username for a Trademark you own, report the username infringement here:
http://www.facebook.com/help/contact.php?show_form=username_infringement
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Report Copyright and Intellectual Property Infringement
----------------------------------------------------------------
Report Copyright Infringement:
http://www.facebook.com/legal/copyright.php?dmca_counter_notice
Report Copyright Infringement (this form appears to be very similar to the one above):
http://www.facebook.com/legal/copyright.php?copyright_notice=1
Report Intellectual Property Infringement (Non-Copyright Claim):
http://www.facebook.com/legal/copyright.php?noncopyright_notice=1
Report Infringement by a Third-Party Application:
http://www.facebook.com/help/contact.php?show_form=nonfb_application_infringement
Get Help With Facebook Mobile
-----------------------------------
If you’re unable to login into Facebook on your mobile device, submit a report here:
http://www.facebook.com/help/contact.php?show_form=mobile_login_prob
Report an issue with Facebook Mobile, e.g. if you’re unable to load photos or videos:
http://www.facebook.com/help/contact.php?show_form=mobile
Contact the Facebook Credits Team about paying for Facebook Credits with your mobile phone
http://www.facebook.com/help/contact.php?show_form=credits_m_1042
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Get Help With Facebook Ads, Ad Credits / Report A Facebook Ad
--------------------------------------------------------------------------
If you have a general question about Facebook Ads, contact the Facebook Ads Team here:
http://www.facebook.com/help/contact.php?show_form=ads_hc858
Submit Your Facebook Ads Success Story! If you’d be interested in having Facebook develop a Facebook Ads case study about
your experience, write a description within 500 words as to how Facebook Ads helped you. You’ll receive a $50 Facebook Ads
coupon if Facebook use your success story!
http://www.facebook.com/help/contact.php?show_form=ads_success_story
If you’ve had trouble redeeming a Facebook ad credit on your account:
http://www.facebook.com/help/contact.php?show_form=adcredits_inquiry
Report an ad next to a profile, group, photo or other page within the site:
http://www.facebook.com/help/contact.php?show_form=ad_report
Report an ad you saw when you were using a Facebook application:
http://www.facebook.com/help/contact.php?show_form=ad_report_app
Get Help With Facebook Credits
-------------------------------------
If the payments functionality has been temporarily disabled on your account, use this form:
http://www.facebook.com/help/contact.php?show_form=payments_activity
Facebook Credits customer support:
https://www.trialpay.com/facebook-support/
Add Your City To Facebook’s Database
----------------------------------------------
If your city is not in Facebook’s database, fill out this form to have it listed:
http://www.facebook.com/help/contact.php?show_form=region_request
Report Bugs and Error Messages
---------------------------------------
Include a screenshot whenever possible. There’s a browse/upload file for the image on certain forms where appropriate.
Login/Password:
http://www.facebook.com/help/contact.php?show_form=login_password_bug
Report A Bug on a Facebook (fan) Page
http://www.facebook.com/help/contact.php?show_form=pages_bug
Friends:
http://www.facebook.com/help/contact.php?show_form=friends_bug
Networks:
http://www.facebook.com/help/contact.php?show_form=networks_bug
Search:
http://www.facebook.com/help/contact.php?show_form=search_bug
Mobile:
http://www.facebook.com/help/contact.php?show_form=mobile_bug
Photos:
http://www.facebook.com/help/contact.php?show_form=photos_bug
Problems Sending or Receiving Gifts:
http://www.facebook.com/help/contact.php?show_form=gifts_issues
Like Errors:
http://www.facebook.com/help/contact.php?show_form=like_problem
Video:
http://www.facebook.com/help/contact.php?show_form=video_bug
Groups:
http://www.facebook.com/help/contact.php?show_form=groups_bug
Events:
http://www.facebook.com/help/contact.php?show_form=events_bug
Notes:
http://www.facebook.com/help/contact.php?show_form=notes_bug
Links:
http://www.facebook.com/help/contact.php?show_form=links_bug
Confirmation Facebook Account Error:
http://www.facebook.com/help/contact.php?show_form=email_confirmation
Could not open Socket Error:
http://www.facebook.com/help/contact.php?show_form=open_socket
Site Maintenance Error:
http://www.facebook.com/help/contact.php?show_form=site_maintenance
Database Down Error
http://www.facebook.com/help/contact.php?show_form=database_down_wall
Profile Unavailable Error
http://www.facebook.com/help/contact.php?show_form=profile_unavailable
Oops Error Message
http://www.facebook.com/help/contact.php?show_form=oops_error_message
Operation Aborted Error
http://www.facebook.com/help/contact.php?show_form=operation_aborted
Database Write Failed Error
http://www.facebook.com/help/contact.php?show_form=database_write_failed
AJAX Transport Error
http://www.facebook.com/help/contact.php?show_form=transport_error
Memory Error On Line
http://www.facebook.com/help/contact.php?show_form=memory_error_on_line
Stack Overflow Error
http://www.facebook.com/help/contact.php?show_form=stack_overflow
Authentication Failure Error
http://www.facebook.com/help/contact.php?show_form=authentication_failure
Validation Error
http://www.facebook.com/help/contact.php?show_form=validation_error
Bad Parameter Error
http://www.facebook.com/help/contact.php?show_form=bad_parameter
My Contact File or Address Book Won’t Import to Facebook
http://www.facebook.com/help/contact.php?show_form=import_contacts
Remove Imported Contacts
http://www.facebook.com/contact_importer/remove_uploads.php
I Tried to Use the Friend Finder
http://www.facebook.com/help/contact.php?show_form=friend_finder
Inbox Messages
http://www.facebook.com/help/contact.php?show_form=messagesinbox_bug
Inbox Not Loading
http://www.facebook.com/help/contact.php?show_form=Inbox_not_loading
Oops Error When Reading Messages
http://www.facebook.com/help/contact.php?show_form=inbox_oops
Inbox Retrieval Error
http://www.facebook.com/help/contact.php?show_form=error_retrieval
Unavailable Message Threads
http://www.facebook.com/help/contact.php?show_form=bug_report
My Inbox Keeps Telling Me I Have an Unread Message
http://www.facebook.com/help/contact.php?show_form=unread_msg
News Feed Shifted Down
http://www.facebook.com/help/contact.php?show_form=nf_shift_down
Blank News Feed
http://www.facebook.com/help/contact.php?show_form=blank_newsfeed
Home Page (other issues)
http://www.facebook.com/help/contact.php?show_form=newsfeed_bug
Group or Event Request that won’t go away on your Home Page (after clearing cache/cookies):
http://www.facebook.com/help/contact.php?show_form=request_remains
Overlapping Comments
http://www.facebook.com/help/contact.php?show_form=site_display_issues
Older Wall Posts Do Not Display
http://www.facebook.com/help/contact.php?show_form=wall_post_display
No Older Posts Link
http://www.facebook.com/help/contact.php?show_form=no_older_link
Posts Not Appearing In News Feed
http://www.facebook.com/help/contact.php?show_form=No_post_nf
Wall Posts Disappearing
http://www.facebook.com/help/contact.php?show_form=wall_post_disappearing
Wall Is Not Visible to Friends
http://www.facebook.com/help/contact.php?show_form=cannot_view_wall
Not Receiving Site Notifications
http://www.facebook.com/help/contact.php?show_form=no_site_notifications
I’m Not Receiving Email Notifications
http://www.facebook.com/help/contact.php?show_form=notifications
Wall (other issues)
http://www.facebook.com/help/contact.php?show_form=wall_bug
Page Not Found Error
http://www.facebook.com/help/contact.php?show_form=page_not_found_error
Chat Disconnection
http://www.facebook.com/help/contact.php?show_form=chat_disconnection
Chat Bar Not Loading
http://www.facebook.com/help/contact.php?show_form=online_bar
Online Friends Appear Offline:
http://www.facebook.com/help/contact.php?show_form=appear_offline
Chat (other issues):
http://www.facebook.com/help/contact.php?show_form=chat_bug
For developers only, see this bug tracking system:
http://bugs.developers.facebook.com/
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Report Hacking, Malicious Links, Scams
------------------------------------------
My Account Has Been Hacked And I Have Access To My Login Email
https://ssl.facebook.com/help/contact.php?show_form=hacked_self_recovery
My Account Has Been Hacked And My Login Email Has Been Changed
http://www.facebook.com/help/contact.php?show_form=hack_login_changed
My Account Has Been Hacked and I Don’t Have Access To My Login Email
http://www.facebook.com/help/contact.php?show_form=hack_nologin_access
Report a malicious link or website (phishing)
http://www.facebook.com/help/contact.php?show_form=report_phishing
419 Scam
https://ssl.facebook.com/help/contact.php?show_form=419_scam2
419 Scam – Friend Report
Use this form if you think someone has accessed a friend’s account and changed their password with the intention of
obtaining money from you and their other friends.
http://www.facebook.com/help/contact.php?show_form=419_friend
My friend’s account has been hacked
http://www.facebook.com/help/contact.php?show_form=friend_compromised
Report Offenders
---------------------
Report a Registered Sex Offender
http://www.facebook.com/help/contact.php?show_form=wos_sex_offender
Report Terrorist Content
http://www.facebook.com/help/contact.php?show_form=terrorist_content
Report Suicidal Content
http://www.facebook.com/help/contact.php?show_form=suicidal_content
Report Unauthorized Content of Minors
----------------------------------------------
Report the Profile of an Underage Child (Under 13 Year Old) http://www.facebook.com/help/contact.php?show_form=underage
Request data from your under 13 year old child’s account (before it gets deleted)
http://www.facebook.com/help/contact.php?show_form=coppa
Report the Profile of an Underage Child in Spain (Under 14 Year Old – the laws are different in Spain)
http://www.facebook.com/help/contact.php?show_form=underage_spain
Report an Unauthorized Photo – Under 13 Year Old Child To advise Facebook of photos of your child that are unauthorized,
please use this form. http://www.facebook.com/help/contact.php?show_form=unauthorized_photo_underage
Report Unauthorized Non-Photo Content – Under 13 Year Old Child http://www.facebook.com/help/contact.php?
show_form=unauthorized_content_underage
SEE ALSO: Privacy information for Parents: http://www.facebook.com/help/?faq=17289
Report When A Friend/Family Member Dies – Memorialize a Profile
-----------------------------------------------------------------------------
Report a Deceased Person’s Profile (to have the profile removed or placed in a memorialized state):
http://www.facebook.com/help/contact.php?show_form=deceased
If your own profile has been inadvertently turned into a memorialized state, use this form:
http://www.facebook.com/help/contact.php?show_form=special_memorialized_state
Submit Suggestions to Facebook
---------------------------------------
See the directory of Suggestion forms on Facebook here.
Your Places Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_places
Your Home Page Feedback
http://www.facebook.com/help/contact.php?show_form=ui_homepage
Your Home Page Suggestion (very similar to the form above)
http://www.facebook.com/help/contact.php?show_form=ui_home
Your Inbox Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_inbox
Your Profile Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_profile
Your Search Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_search
Your Chat Suggestion:
http://www.facebook.com/help/contact.php?show_form=ui_chat
Your Events Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_events
Your Groups Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_groups
Your Photos Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_photos
Your Video Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_videos
Your Links Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_links
Your Notes Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_notes
Your Mobile Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_mobile
Your Pages Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_pages
Your Privacy Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_privacy
Your Facebook Ads Suggestion
http://www.facebook.com/help/contact.php?show_form=ads_suggestions
Your Email Feedback
http://www.facebook.com/help/contact.php?show_form=email
Your Application Feedback
http://www.facebook.com/help/contact.php?show_form=ui_application
Your General Suggestion
http://www.facebook.com/help/contact.php?show_form=ui_other
Delete Your Account
------------------------
Use this form to permanently delete your account:
http://www.facebook.com/help/contact.php?show_form=delete_account
I trust this compilation is helpful to you!
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